Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some types of goods are exempt from being returned, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Order Cancellation:
You may cancel your order at any time before it is shipped. If you’ve already paid and wish to cancel or modify your order, please reach out to us within 12 hours of placing your order.
Refunds:
At Splendo.shop, your satisfaction is our top priority. We are committed to providing you with a hassle-free shopping experience and offer the following guarantees:
Please note that full refunds are not available under the following circumstances:
All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us page or email us at support@splendo.shop and we will refund the purchase price.
Easy Returns:
We stand behind the quality of our products. If you are not completely satisfied with your purchase, you can return it for a replacement or refund within 60 days of purchase. No questions asked! However, Please note that return shipping costs will be your responsibility.
Please contact us first, and we will provide you with detailed instructions for returning the item. Do not send the product back unless authorized by us.
Certain items are exempt from being returned, including perishable goods, intimate or sanitary items, hazardous materials, and downloadable software products.
Partial Refunds:
Partial refunds may be granted in certain situations, such as if the item shows signs of use, is not in its original condition, or is returned after 30 days of delivery.
Refund Process:
Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a specified timeframe.
Late or Missing Refunds:
If you haven’t received your refund yet, please check your bank account and contact your credit card company and bank. If you’ve completed these steps and still haven’t received your refund, please reach out to us at support@splendo.shop.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at support@splendo.shop, and send your item to: 15795 ROCKFIELD BLVD SUITE G, Irvine, CA 92618, USA.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.
Shipping Returns:
To return your product, please mail it to: 15795 ROCKFIELD BLVD SUITE G, Irvine, CA 92618, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount. Depending on your location, the time it takes for the exchanged product to reach you may vary.
Need Help?
If you have any questions regarding refunds and returns, please don’t hesitate to contact us at support@splendo.shop. We are always here to assist you.
